Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. But if the item is returned to us damaged, stained, heavily worn, washed, or missing its original tags or package, it is no longer resellable.in these cases, a 50%restocking fee will be deducted from your final refund to cover the loss of the item.

To start a return, you can contact us at patiencemujinga6@gmail.com. Please note that returns will need to be sent to the following address: 2828 Hayes rd., apt 1213 Houston Tx 77082

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at patiencemujinga6@gmail.com.

To request a return, click https://shopify.com/58754564154/account.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at patiencemujinga6@gmail.com.

• Customers are responsible for the cost of return shipping.
• We offer free shipping on orders, but return shipping costs are not covered unless the item is damaged, defective, or incorrect.
• If an item arrives damaged, defective, or incorrect, we will provide a replacement or refund at no additional cost.

International Orders (Canada)

Please note that any customs duties, import taxes, or GST/HST charged upon delivery are the responsibility of the customer and are non-refundable. These fees are assessed by Canada Border Services Agency and are outside of our control. Returned items will be refunded for the product price only — original shipping fees and any duties paid are not eligible for refund.

Order cancellations

No cancellations: Customers cannot cancel their order at all once it is placed, even if it hasn't shipped. If you need to return an item, you must wait to receive it and then follow our 30-day return process.

We reserve the right to cancel and fully refund any order due to product unavailability, inventory adjustments, unexpected shipping disruptions, pricing errors, or other circumstances beyond our control.